Who we are
What information we collect
DAMA Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information, then you can be assured that it will only be used in accordance with this privacy statement. When you interact with us, we may receive and store information about you such as the following:
Your name, email address, address and/or postal code, payment method and telephone number. We collect this information in several ways, including when you enter it while using our website; when you choose to provide account settings, set preferences in your account, or otherwise provide information to us through our service. We do not store any personal banking or credit card details.
Information collected automatically when you use our website includes:
- Statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information. See our Cookies section for more details
Why we collect it
We use information to provide, facilitate, analyse, administer, enhance and personalise our service delivery and support delivery efforts in accordance with our obligations to you. For example, we use information to:
- Process your registration, your orders and your payments, and to communicate with you on these and other topics;
- Provide secure access to our services, manage your account and support quality monitoring;
- Analyse and understand our customers, improve our service (including user interface experiences) and optimise content selection, search and relevance algorithms, and delivery;
- Communicate with you concerning our service;
- Measure the success of our marketing and to better understand our customers.
How and where we process it
For the purposes of IT hosting and maintenance, this information is located on servers within the European Union. We do not undertake any automated decision making based on your personal information and third parties do not have access to your personal data unless the law allows them to do so.
What we do to protect it
We take the security of your information very seriously. Although no measures can be guaranteed to provide 100% security we use reasonable administrative, logical and managerial measures to safeguard your data.
To oversee the effective and secure processing of your personal information and to safeguard against its loss, theft, and unauthorised access, use and modification, we use multiple layers of firewalls; specialist software to detect and prevent intrusion attempts; and encryption systems to ensure data is scrambled while being transmitted from system to system (e.g. SSL).
Who we may share your information
We do not share your information with third parties unless required to do so by law.
If you register with us, the details you provide will not be sold or leased to third parties unless we have your permission or are required by law to do so. The only other times we will pass your details to anyone else would be if we are required to do so for fraud or other legal purposes.
How long we keep it
We are required under UK tax law to keep our customers’ basic personal data (name, address, contact details) for a minimum of 6 years plus the current year after which time it will be destroyed. Your information that we use for marketing purposes will be kept with us until you notify us that you no longer wish us to retain this information.
You can request access to your personal information or correct or update inaccurate or out-of-date personal information we hold about you by contacting us directly. You may also request that we delete personal information we hold about you. If you have given consent for your information to be used for certain purposes, such as informing you of related services and offers that may be of interest to you, you may withdraw that consent at any time.
If you wish to raise a complaint on how we have handled your personal data, you can contact us, and we will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data in a manner that is not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).
What are cookies? Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
For the purpose of EU General Data Protection Regulation, DAMA Designs will be the data controller responsible for your personal information.
Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.